Our M.D. Simon Moore has recently interviewed for The Daily Mail to give insights about running a successful and customer-centric hotel. Here is the extract for the article, enjoy! Want to run a successful hotel? Then do the maths, because apparently there’s a formula for getting ahead in the business. According to a new study, […]
Two weeks ago the ‘CX Nordics Transformation: Financial Services’ conference took place in Stockholm. My colleague Andra Magerusan and I were invited to run a workshop on how psychological research can help businesses improve their CX strategies. CXFSNordics is an inclusive conference where CX, UX, research and service design professionals come together with the understanding […]
The question ‘what do you want to be when you grow up?’ might be most frequently asked by parents to their children, or school teachers to their charges. But what about the older generation? New research has revealed that nearly half of Britons believe they are ‘too old’ to achieve their career dreams. The research, […]
I have the slightly bemusing honour of being able to say that I am responsible for a completely new music track that has been but as the first example of a ‘safe song to listen to’ whilst driving. Not a bad feat for me for someone who hasn’t got an ounce of musical creativity!