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Insights and Press from Innovationbubble

The Daily Mail picks up on our insights research with Hotels.com around the psychological and non conscious factors that impact customer experience when staying away from home…

by Innovationbubble | 27th April 2017 | posted to Press

Our M.D. Simon Moore has recently interviewed for The Daily Mail to give insights about running a successful and customer-centric hotel. Here is the extract for the article, enjoy! Want to run a successful hotel? Then do the maths, because apparently there’s a formula for getting ahead in the business. According to a new study, […]

Key takeaways from the CXFSNordics 2016 conference

by Innovationbubble | 6th July 2016 | posted to Press

Two weeks ago the ‘CX Nordics Transformation: Financial Services’ conference took place in Stockholm. My colleague Andra Magerusan and I were invited to run a workshop on how psychological research can help businesses improve their CX strategies. CXFSNordics is an inclusive conference where CX, UX, research and service design professionals come together with the understanding […]

Age isn’t stopping the over 55s from being ambitious

by Innovationbubble | 1st February 2016 | posted to Press

The question ‘what do you want to be when you grow up?’ might be most frequently asked by parents to their children, or school teachers to their charges. But what about the older generation? New research has revealed that nearly half of Britons believe they are ‘too old’ to achieve their career dreams. The research, […]