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Top three limitations of Big Data

by Innovationbubble | 13th July 2016 | posted to Insights

Big Data has made it once again in the top five buzzwords of the year, with businesses paying big bucks to have a clearer image about their customers’ cross-channel behavior. How many times have you commissioned research, have been presented with findings and had no idea what to do with it or how it would…

Key takeaways from the CXFSNordics 2016 conference

by Innovationbubble | 6th July 2016 | posted to Press

Two weeks ago the ‘CX Nordics Transformation: Financial Services’ conference took place in Stockholm. My colleague Andra Magerusan and I were invited to run a workshop on how psychological research can help businesses improve their CX strategies. CXFSNordics is an inclusive conference where CX, UX, research and service design professionals come together with the understanding…

Why emotionally intelligent managers will increase your employee retention

by Innovationbubble | 6th July 2016 | posted to Insights

Following recent meetings with some of our clients, here at Innovationbubble we have decided to write a series of articles which will address the questions our clients often ask. Our colleague Dorothy Spry is a behavioural psychologist, expert in workplace psychology and has shared with us why Emotional Intelligence training is essential for managers. In…