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Top three limitations of Big Data

by Innovationbubble | 13th July 2016 | posted to Insights

Big Data has made it once again in the top five buzzwords of the year, with businesses paying big bucks to have a clearer image about their customers’ cross-channel behavior. How many times have you commissioned research, have been presented with findings and had no idea what to do with it or how it would […]

Key takeaways from the CXFSNordics 2016 conference

by Innovationbubble | 6th July 2016 | posted to Press

Two weeks ago the ‘CX Nordics Transformation: Financial Services’ conference took place in Stockholm. My colleague Andra Magerusan and I were invited to run a workshop on how psychological research can help businesses improve their CX strategies. CXFSNordics is an inclusive conference where CX, UX, research and service design professionals come together with the understanding […]

Why emotionally intelligent managers will increase your employee retention

by Innovationbubble | 6th July 2016 | posted to Insights

Following recent meetings with some of our clients, here at Innovationbubble we have decided to write a series of articles which will address the questions our clients often ask. Our colleague Dorothy Spry is a behavioural psychologist, expert in workplace psychology and has shared with us why Emotional Intelligence training is essential for managers. In […]